Delivery and Returns

Delivery and Returns

As you know, only handmade products are allowed to be sold on 7iz. For this reason, the production and delivery of some products to the cargo may take a long time.

Your order is processed immediately after the payment confirmation. You can cancel the order you have placed from your panel within 24 hours from the order time. Afterwards, the product must have reached you in order to cancel it.

You can track the status of your cargo with the cargo tracking number that will be given to you as a result of your order. The products that constitute the subject of the contract are delivered to the BUYER by the cargo company determined by the SELLER. The cargo fee and, if any, cargo insurance fee are added to the invoice amount. The BUYER accepts and undertakes to pay these fees in advance.

The SELLER is not responsible for any damage that may occur to the product during Cargo and Delivery. The BUYER has the right not to accept the cargo if the product delivered to them is damaged. If there are any damages or usage losses that may occur in the product due to cargo transportation, BUYER must have a damage assessment report (record) drawn up by the cargo company official before approving the delivery receipt at the time of delivery and attach it to the product/products to be returned and return it to the cargo official. Otherwise, BUYER will be responsible for any damages or usage losses caused by cargo damages and the return of this product will not be accepted. In the event that SELLER determines that the fault in the product occurred before cargo and delivery, the replacement and re-cargo of the product after the damaged product reaches SELLER will take a maximum of the previous supply period. In the event of a situation resulting from the failure to supply the product, SELLER will refund the payment made to BUYER under the conditions stated in this contract.

RIGHT OF WITHDRAWAL (RETURN)

BUYER has the right of withdrawal within (14) days from the delivery of the product subject to the contract to him/her or to the person/organization at the address he/she has indicated. In order to exercise the right of withdrawal, it is required to notify the seller store by email or phone within this period and the product must not be used within the framework of the provisions of the relevant article. In case of exercising this right, it is mandatory to return the original invoice and a copy of the cargo delivery report stating that the product delivered to the 3rd party or the BUYER was sent to the seller store. The product price will be returned to the BUYER within 14 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be returned. The cargo cost of the product returned due to the right of withdrawal will be covered by the BUYER.

The right of withdrawal cannot be used for products that cannot be returned due to their nature; products whose resaleability has been impaired, single-use products, copyable software and programs, products that deteriorate rapidly or have expired, personalized products or products with a date, earrings, nose rings and underwear. Any software and programs, consumables (line marker, marking pen, etc.) and the use of the right of withdrawal are subject to the condition that the product packaging is unopened, intact and the product is unused.

In addition, the consumer cannot use the right of withdrawal for goods that are produced in accordance with the consumer's special requests and demands or that have been personalized by making changes or additions.

If the payment is made with a credit card or a similar payment card, the consumer may request that the payment transaction be canceled on the grounds that the card was used without his/her consent and in an unlawful manner. In this case, the institution that issued the card refunds the payment amount to the consumer within 10 days from the notification of the objection.